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Customer Focus Starts with Employee Focus

The contemporary practices of design and innovation have ingrained the importance of customer focus. Whether in Design Thinking, Lean, Business Model Canvas, or even Agile, all of our frameworks, tools, and messaging have stressed the importance of understanding the customer experience and developing a customer-centric culture. Companies are investing greatly in teaching everyone from sales […]

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The Future of Talent — Selecting, Developing and Engaging High-Potentials in a Shifting Organizational Context

Entrepreneurs have become the heroes of current business lore, and many companies realize that they need more entrepreneurial spirit in their organizations and future talent pools. But not everyone is cut out to be an entrepreneur. It would be foolish to think that you can turn all of your employees into entrepreneurs. Most people are […]

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Meaning not Mechanics — A human approach to Organizational Transformation

Businesses large and small have traditionally struggled with organizational transformation. This is not surprising. There are two major factors contributing to these struggles: Organizations have mostly focused on the mechanics of transformation instead of the meaning Organizations have neglected the deep personal impact transformation has on people’s lives and the significant emotional investment that is […]

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Five Key Tenets of Cultural Intrapreneurship

In my last article I made the distinction between structural or procedural intrapreneurship and cultural intrapreneurship.  Structural or procedural intrapreneurship is focused on the business or product that is the outcome of an intrapreneurship initiative, while cultural intrapreneurship focuses on using intrapreneurship experiences as a tool for long-term culture change toward the future of organizations. […]

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Leadership in the time of VUCA — Four Pillars for Change and Innovation Leaders

What used to seem stable has become increasingly volatile. While we have more data than ever we are more uncertain about the future than ever. In a planetary context, the world has become overwhelmingly complex. Overall, we are less clear about things than ever. So how do you lead in times of Volatility, Uncertainty, Complexity […]

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Cracking Innovation Culture – Competencies for the Future

Why are some companies struggling with innovation while other thrive in an environment of rapid change and complex uncertainty? In our research and experience we found that — beyond clear purpose — organizational innovation capacity largely depends on cultural competencies and individual capacities. I have written before about frameworks for innovation and how ultimately Innovation starts with “i”: with the individual […]

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A Framework for Self-Sustaining Innovation

Innovation leaders today don’t have an easy job. Tasked with bringing Innovation to their organization, they often face a variety of interpretations of innovation throughout the organization, a lack of comprehensive understanding of what innovation really entails, and what it requires to truly embed innovation in a way that it sustains itself. To equip innovation […]

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How can you cultivate an Innovation Mindset?

Much of what has been written about innovation is about the mechanics of it. It doesn’t matter if it is top-down or bottom-up. Innovation doesn’t happen either way. Innovation happens from the inside out. All real innovations happen because of an individual. It is self-motivated, personal passion (without being given direction or orders or measures […]

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Innovation starts with “i”

Personal Transformation as the foundation for creating an innovative organizational culture You might have heard the story about a Zen master who is visited by a Buddhist scholar. The scholar had requested the master to teach him about Zen. As they sat down together, the master began to prepare tea while the scholar began to […]