LUMAN
Creating a safe workplace environment for mistakes to be made and accountability to be held. Many of us have experienced frustration and even anger at work about an agreement that’s been broken. The way you handle this defines your workplace culture. Do you lash out and reprimand the person who failed to honor the agreement? […]
The Current State of Business In a previous article, Internal Culture is External Brand, I introduced the current state of business as a state of constant change also known as VUCA: volatility, uncertainty, complexity and ambiguity. I mention that startups are well-positioned to deal with volatility and uncertainty given their nimble nature. Yet, inorder to scale […]
Current State of Business The military coined a term in the last century — “VUCA” which stands for volatility, uncertainty, complexity and ambiguity. In the past, VUCA situations arose in business during a culture change ie. a re-organization, a bankruptcy, IPO etc. Culture change in organizations used to be a one-time event and employees could be at ease […]
If you are reading this, you are probably an intrapreneur and/or you want your employees to be more intrapreneurial. Are you a strategic thinker that is more activated to work on a long term vision versus short term tasks? Perhaps you are more often in trouble rather than celebrated because the motivation tactics, systems, and process’ in place do not […]
Sales Training: An Unrelatable Timesuck We have arrived at a time where most companies understand the importance of investing in their employees to improve the customer experience and they accept that there are diverse ways of working that are effective. Yet, most salespeople don’t take sales training seriously or prioritize it. Historically, sales training has been focused on […]
Salespeople are your front line innovators- motivate them through high value exchanges to create customer centric business models. Check out the supporting blog here.
The contemporary practices of design and innovation have ingrained the importance of customer focus. Whether in Design Thinking, Lean, Business Model Canvas, or even Agile, all of our frameworks, tools, and messaging have stressed the importance of understanding the customer experience and developing a customer-centric culture. Companies are investing greatly in teaching everyone from sales […]
View on medium.com Culture is Brand In a world of radical transparency, internal culture is now external brand. How your employees are serving customers is a complete reflection of how those employees are served by your company. In a consumer market, customer centricity is queen. For a salesperson, putting the customer at the center means creating trust. As […]
